Support Management
Ticket lifecycle with sequential status and asset linking
Open module →Purpose
Create and manage IT support tickets with requester details, assignment, priority, custom fields, and optional linked assets.
Status flow
Status changes must follow the sequence. Each change asks for confirmation (including reverse steps).
- Open → Acknowledge → In Progress → On Hold → Resolved → Closed
Key features
- Query From employee dropdown with auto-filled requester email
- Assigned From / Assigned To filters and handlers
- Linked Asset dropdown from IT Asset Management
- Custom fields configured in Org Settings
- Pagination 20 / 50 / 100
- Detailed activities and acknowledgement / resolved timestamps